Refund & Exchange Policy
Thank you for choosing Flowers by Elonne for your floral needs. We are committed to providing you with the highest quality blooms and ensuring your satisfaction. Please take a moment to review our refund and exchange policy.
Refunds:
We regret to inform you that we do not offer refunds on floral purchases. Given the perishable nature of our products, we are unable to accept returns. However, we are dedicated to resolving any concerns or issues you may have with your order promptly.
Exchange Policy:
In the event that you are not completely satisfied with your floral arrangement, Flowers by Elonne offers an exchange policy. We understand that preferences may vary, and we want to ensure you receive the perfect arrangement for your occasion. Please contact our customer service within [number of days] days of receiving your order to initiate the exchange process.
To be eligible for an exchange, the following conditions must be met:
– The request for exchange is made within 5 days of the delivery date.
– The floral arrangement is in its original, unaltered condition.
How to Initiate an Exchange:
Please reach out to our customer service team via info@flowersbyelonne.com to initiate the exchange process. Provide your order number, details of the issue, and any relevant photos to help us better understand your concerns. Our team will guide you through the exchange process and provide instructions on returning the original arrangement.
Resolution:
Once we receive the returned arrangement and assess its eligibility for exchange, we will promptly prepare and dispatch a new arrangement that aligns with your preferences. Please note that any price differences between the original and exchanged arrangements will be handled accordingly.
At Flowers by Elonne, we strive to ensure your floral experience is nothing short of exceptional. We appreciate your understanding of our refund and exchange policy, and we look forward to the opportunity to continue delighting you with our beautiful blooms.
If you have any questions or concerns, please do not hesitate to contact our customer service team.
Thank you for choosing Flowers by Elonne!
Flowers by Elonne Contact Information:
flowersbyelonne@gmail.com
www.flowersbyelonne.com
